If the users are going to go for the Android 6.0 Marshmallow update on their Samsung Galaxy S5 then the tech experts have asked the users to turn off the fingerprint and device lock security features before they go for the update.
Samsung has come out to state that the problem with the fingerprint scanner and lock device feature is being caused by a problem in the encryption that is messing up the information on the concerned feature, stored in the phone. Samsung has tried to redress the problem and has asked its users to try the Samsung Find My Mobile website and sign into the device through it with the help of a Samsung account.
While this solves the issue, there aren’t many users who have a Samsung account that is connected to the device and the process will not work without it.
Samsung hasn’t been doing very well with their smartphones and have left the market open for companies like Apple and Motorola to come and make a mark. Even with the updates, the Motorola users have been able to enjoy the Marshmallow update without any glitch for over three months now and Samsung, even after rolling out the update after such a long time, couldn’t really make a mark since the users have complained about glitches in the phones post update.
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